Help for every step
of your clinic journey.
Find clear guides for your account, team and everyday clinic work.
New to Rapivexa?
Start with purchase, clinic access and your first patient.
Start here: your first day with Rapivexa
A practical checklist from purchase to your first patient.
Read guide →Getting startedFind your CRM link, username and password
Open the clinic attached to your paid purchase.
Read guide →Messaging & integrationsMeta integrations: choose the right setup
WhatsApp messaging and Facebook conversion reporting are separate connections.
Read guide →Browse all 46 guides
Start here: your first day with Rapivexa
A practical checklist from purchase to your first patient.
Read guide →Getting startedClient area or clinic CRM: which login should I use?
Understand the two accounts and avoid signing in on the wrong page.
Read guide →Plans & paymentsPurchase a CRM and activate your clinic
What happens before and after payment verification.
Read guide →Plans & paymentsChoose INR or USD and monthly or yearly billing
Check the selected currency before you buy.
Read guide →Getting startedFind your CRM link, username and password
Open the clinic attached to your paid purchase.
Read guide →Clinic & teamSet up your clinic and personal profile
Keep practice contact and location details accurate.
Read guide →Clinic & teamAdd doctors and receptionists
Give every team member their own clinic access.
Read guide →Clinic & teamChange a staff password or update access
Keep staff credentials and location assignments current.
Read guide →Clinic & teamManage locations and branch access
Assign staff only to the locations they need.
Read guide →Clinic & teamWhy is a feature or record unavailable?
Check role, location and plan permissions first.
Read guide →Patients & careAdd your first patient or enquiry
Create one clear record before starting the patient journey.
Read guide →Patients & careReview a patient profile and history
Use the patient record to follow previous care.
Read guide →Appointments & follow-upsBook and manage an appointment
Check patient, clinician, location and time before saving.
Read guide →Clinic & teamUse AI reception help and confirm an appointment safely
Get non-clinical workflow help and keep booking details inside your clinic.
Read guide →Appointments & follow-upsReview website appointment requests
Turn an incoming request into a confirmed clinic booking.
Read guide →Appointments & follow-upsUse follow-ups and team assignments
Keep the next action and responsible person clear.
Read guide →Patients & careCreate and print a prescription
Review patient details and medicine instructions before printing.
Read guide →Patients & careMaintain the medicine catalogue
Keep reusable medicine information accurate.
Read guide →Patients & careManage medical documents and lab reports
Attach records to the correct patient and review uploaded results.
Read guide →Billing & reportsCreate a patient invoice and record payment
Clinic invoices are different from software subscription invoices.
Read guide →Plans & paymentsView software invoices and renew your subscription
Manage Rapivexa subscription billing in the AlphaRapid client area.
Read guide →Billing & reportsReview clinic and monthly reports
Check the period and scope before interpreting a report.
Read guide →Billing & reportsImport or export clinic data
Prepare a small sample before importing a large list.
Read guide →Messaging & integrationsConnect WhatsApp and check message delivery
Provider setup and delivery status matter.
Read guide →Messaging & integrationsSet up email and other integrations
Connect only the services your plan and clinic require.
Read guide →Messaging & integrationsRun a marketing campaign responsibly
Check eligibility, audience and results before sending.
Read guide →Troubleshooting & safetyUnderstand plan limits and upgrade requests
Know why a quota or feature warning appears.
Read guide →Getting startedBook expert setup assistance
Get help configuring your purchased clinic.
Read guide →Plans & paymentsRequest a Custom CRM
Custom software starts with a requirements discussion.
Read guide →Troubleshooting & safetyTroubleshoot a failed login or missing CRM dashboard
Check credentials and the page before requesting help.
Read guide →Troubleshooting & safetyPayment completed but the clinic is not active
Avoid duplicate payment while your order is checked.
Read guide →Troubleshooting & safetyServer backups and data recovery
Rapivexa no longer provides clinic-side backup or restore controls.
Read guide →Troubleshooting & safetyProtect clinic accounts and patient information
Everyday habits for shared clinic devices.
Read guide →Troubleshooting & safetyContact AlphaRapid support with useful details
Help the team reproduce the issue without exposing private information.
Read guide →Messaging & integrationsMeta integrations: choose the right setup
WhatsApp messaging and Facebook conversion reporting are separate connections.
Read guide →Messaging & integrationsMeta WhatsApp Cloud API: fields and setup
Find the CRM settings, identify the credentials and understand the webhook prerequisite.
Read guide →Messaging & integrationsMeta conversion reporting for business confirmations
A setup reference for eligible non-health business enquiries; activation needs AlphaRapid assistance.
Read guide →Appointments & follow-upsPast pending appointments: record the decision
Review overdue appointments first and record what happened without losing unresolved visits.
Read guide →Patients & careAdd visual charts to a prescription
Select a location chart, mark findings and choose whether to print it.
Read guide →Patients & careGynecology: pelvic chart
Select Gynecology · pelvic location chart and document clinician findings with explicit location notes.
Read guide →Patients & careOphthalmology: paired-eye chart
Select Ophthalmology · paired eye chart and document clinician findings with explicit location notes.
Read guide →Patients & careSkin and general care: front body chart
Select Body · front location chart and document clinician findings with explicit location notes.
Read guide →Patients & careSkin and general care: back body chart
Select Body · back location chart and document clinician findings with explicit location notes.
Read guide →Patients & careSkin and ENT: face chart
Select Skin / ENT · face location chart and document clinician findings with explicit location notes.
Read guide →Patients & careOrthopedics: joint chart
Select Orthopedics · joint location chart and document clinician findings with explicit location notes.
Read guide →Patients & careDental: arch chart
Select Dental · arch location chart and document clinician findings with explicit location notes.
Read guide →Need personal assistance?
Contact AlphaRapid with your clinic code, order reference and a description of the issue. Please exclude passwords and patient details.
Contact support Open client area