Why is a feature or record unavailable?
Check role, location and plan permissions first.
Step by step
- Confirm you are signed in to the correct clinic and generated username.
- Ask the clinic admin to check your role and assigned locations.
- Compare the feature against the plan shown in the AlphaRapid client area.
- If permissions were changed, sign out and sign in again.
- If access remains incorrect, send support the page name, clinic code and exact error without patient details.
Keep in mind
A hidden or blocked feature does not necessarily mean data is missing. Marketing, integrations, reports and branding vary by plan.
Related guides
Troubleshooting & safety
Understand plan limits and upgrade requests
Know why a quota or feature warning appears.
Read guide →Troubleshooting & safetyContact AlphaRapid support with useful details
Help the team reproduce the issue without exposing private information.
Read guide →Still need help?
Send your clinic code and the exact issue. Keep passwords and patient information private.
Contact AlphaRapid All guides