About these terms
These terms apply to this website, public demonstrations, account and billing services provided by AlphaRapid. By using the service or accepting these terms at checkout, you agree to them. Any separately agreed service contract and order scope also apply; a specific written agreement governs where it conflicts with these general terms. Contact hello@alpharapid.com with questions before purchasing.
Accounts and authorized use
Provide accurate contact and practice details and use an account you are authorized to operate. Keep your password and private CRM credentials secure. Tell us promptly if you suspect unauthorized access. You must not misuse the service, attempt unauthorized access, disrupt other users or submit unlawful content.
Packages and delivery
The selected package, billing period, currency, price, applicable discounts and tax are shown before an order is created. Features depend on the selected package, specialty and agreed onboarding scope. AlphaRapid configures and delivers CRM services manually. Payment begins the onboarding process; it does not automatically provision a live CRM. Requirements, delivery timing and any additional work are agreed with our team.
Payments and currency
Razorpay is offered for INR orders and PayPal for USD orders. Bank transfer is available where enabled. We do not automatically convert INR prices to USD; USD packages have their own stated prices. An order remains pending until its full payment and currency are verified. Provider approval alone is not payment confirmation. Payment providers may apply their own charges or conversion terms. Invoices reflect the verified order.
Subscriptions and renewals
Monthly and yearly plans cover the purchased period shown in your account. Renewals require a separate purchase and payment; this website does not automatically debit your account. Contact us ahead of expiry about continuing service, data access and any agreed export or closure arrangements. Changes to future prices do not alter an already issued order or invoice.
Expert setup meetings
Where offered, a monthly INR plan has a one-time ₹2,000 charge for a one-hour expert setup session; a yearly plan includes one eligible session without that charge. The booking screen shows the price and eligibility for your CRM before confirmation. Paid sessions are confirmed after payment; unpaid reservations expire after the displayed hold period. Available sessions use India time and include a one-hour gap between meetings. Manage the meeting from your dashboard or contact the team for assistance.
Cancellation, refunds and payment issues
To request cancellation or a refund, contact hello@alpharapid.com with your order number, payment reference and reason. Eligibility depends on the purchased service, work already performed, any written cancellation or refund terms agreed for the order and applicable law. Contact us before purchasing if you need a specific cancellation arrangement. A request is reviewed by our team and is not an automatic refund. If a payment appears pending after funds were deducted, do not make another payment without checking your order and contacting us. We will review provider records. Any refund that is approved is processed through the applicable payment method where possible; provider and bank processing times may vary. Nothing in these terms removes rights that apply under law.
Demonstrations and third-party services
Public demo credentials grant access only to the published demonstration environment. Use sample data and do not upload patient or confidential information. Shared demo data may be reset without notice. Demo access does not include a production subscription. External CRM sites and payment, messaging or meeting services may have separate terms, charges and availability.
Clinical responsibility and acceptable use
Rapivexa supports practice workflows and administration. Healthcare professionals remain responsible for clinical decisions, the accuracy of records, access permissions and lawful handling of patient information. Do not use the service as a substitute for professional judgment or an emergency response service. Do not copy, resell or distribute software or content without permission.
Service availability and responsibility
We take reasonable steps to maintain the service, but maintenance, internet issues and third-party outages can interrupt it. Report problems to our support team. Specific support commitments, backups, data exports and service levels are set out in your agreed service scope. Any liability allocation in that agreement is subject to applicable law; these terms do not exclude responsibilities that cannot lawfully be excluded.
Changes and concerns
We may update these terms for future use or purchases and publish the revised date here. Raise billing or service concerns with hello@alpharapid.com so our team can review them. Applicable law and any jurisdiction agreed in your service contract govern disputes.