Contact AlphaRapid support with useful details
Help the team reproduce the issue without exposing private information.
Step by step
- Open Contact Us on the AlphaRapid website.
- Include your registered contact email, clinic code and order reference where relevant.
- Describe the page, what you expected, what happened and the exact error message.
- Include the approximate time, browser/device and steps that reproduce the issue.
- Attach a redacted screenshot only when useful. Never include passwords, patient records, encryption keys or provider credentials.
Keep in mind
For payment enquiries, include the transaction reference rather than card or bank credentials. For urgent clinic work, describe the operational impact in your message.
Related guides
Troubleshooting & safety
Troubleshoot a failed login or missing CRM dashboard
Check credentials and the page before requesting help.
Read guide →Troubleshooting & safetyPayment completed but the clinic is not active
Avoid duplicate payment while your order is checked.
Read guide →Still need help?
Send your clinic code and the exact issue. Keep passwords and patient information private.
Contact AlphaRapid All guides