Payment completed but the clinic is not active
Avoid duplicate payment while your order is checked.
Step by step
- Open My orders and check the order status and the selected payment method.
- Keep the order reference and the provider transaction reference.
- For a manual transfer, wait for AlphaRapid to verify the payment; contact support if assistance is needed.
- If the order is paid and active, look for its generated CRM link and credentials.
- If the credentials or dashboard are missing, send support the references and exact status; do not send passwords.
Keep in mind
Do not make another payment merely because a page did not refresh. Support can distinguish verification, activation and clinic-runtime problems.
Related guides
Getting started
Find your CRM link, username and password
Open the clinic attached to your paid purchase.
Read guide →Troubleshooting & safetyTroubleshoot a failed login or missing CRM dashboard
Check credentials and the page before requesting help.
Read guide →Still need help?
Send your clinic code and the exact issue. Keep passwords and patient information private.
Contact AlphaRapid All guides