Troubleshooting & safety

Payment completed but the clinic is not active

Avoid duplicate payment while your order is checked.

Guide for clients · Rapivexa 1.3.17 · Guide library

Step by step

Open My orders and check the order status and the selected payment method.
For Cashfree, reopen the same order and press Check Cashfree payment status when available. A return from checkout alone does not confirm payment.
Keep the order reference and the provider transaction reference.
For a manual transfer, wait for AlphaRapid to verify the payment; contact support if assistance is needed.
If the order is paid and active, look for its generated CRM link and credentials.
If the credentials or dashboard are missing, send support the references and exact status; do not send passwords.

Do not make another payment merely because a page did not refresh. Support can distinguish verification, activation and clinic-runtime problems.

Menu names and available actions can vary by specialty, role and plan.

Complete an INR payment and check the same order before paying again.

Open the clinic attached to your paid purchase.

Check credentials and the page before requesting help.

Send your clinic code and the exact issue. Keep passwords and patient information private.