Protect clinic accounts and patient information
Everyday habits for shared clinic devices.
Step by step
- Give each staff member a separate account with only the access needed for their work.
- Keep passwords private and sign out before leaving a shared device.
- Verify the selected patient before adding, printing or sharing clinical information.
- Protect exports, printed records and downloaded documents using your clinic procedures.
- For support, send a redacted screenshot and the error context; exclude patient documents, passwords and provider secrets.
Keep in mind
Follow your practice policies and the applicable privacy requirements. The software subscription does not replace your clinic responsibilities for patient information.
Related guides
Clinic & team
Add doctors and receptionists
Give every team member their own clinic access.
Read guide →Troubleshooting & safetyContact AlphaRapid support with useful details
Help the team reproduce the issue without exposing private information.
Read guide →Still need help?
Send your clinic code and the exact issue. Keep passwords and patient information private.
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