Troubleshoot a failed login or missing CRM dashboard
Check credentials and the page before requesting help.
Step by step
- Check whether the page is the AlphaRapid email login or your generated clinic login.
- For a clinic login, retrieve the exact username and password from the correct active order. Remove accidental spaces when copying.
- If staff access changed, sign out and sign in again with the current credentials.
- If only a clinic/team profile preview appears, or the dashboard says unavailable, contact AlphaRapid support with the clinic code and page address.
- If the issue persists, include the exact error, time and browser; redact passwords and patient details from screenshots.
Keep in mind
A profile preview after a successful login can be a server configuration issue, not an unpaid purchase. Do not purchase again or delete clinic data to fix it.
Related guides
Getting started
Client area or clinic CRM: which login should I use?
Understand the two accounts and avoid signing in on the wrong page.
Read guide →Troubleshooting & safetyContact AlphaRapid support with useful details
Help the team reproduce the issue without exposing private information.
Read guide →Still need help?
Send your clinic code and the exact issue. Keep passwords and patient information private.
Contact AlphaRapid All guides